Privacy PolicyWelcome to Grays Airport Service Privacy Policy

At Grays Airport Service, we are committed to protecting your privacy and safeguarding the information you entrust to us. We adhere to the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act to ensure your data is handled with the utmost care and confidentiality.

When and What Type of Information We Collect

We collect personal data both directly and indirectly:

Directly: You provide personal data to us when booking a trip through our website. This includes:

Name
Contact details (phone number, email address)
Pickup and drop-off locations
Flight number (if applicable)
Information about additional services (e.g., baby seat, meet and greet)

Indirectly: We collect data through third-party services to enhance our website and marketing efforts, such as:

Google Analytics (website usage data)
Google Ads (advertising data)

We do not use in-vehicle cameras to collect personal data, ensuring your privacy during your journey.

Categories of Personal Data Collected

The types of personal data we may collect include:

Contact details
Travel information (pickup/drop-off locations, flight number)
Information about additional services requested

We will only use your personal data with your consent or as necessary to:

Complete your booking and provide our services
Comply with legal obligations
Improve our website and marketing efforts (using anonymized data)

We will never sell or share your data with third parties for their own purposes.

Cookies

Cookies are small data files stored on your device by your web browser. We use cookies to improve your experience on our website and ensure our services function effectively. While we recommend keeping cookies enabled, you can disable them through your browser settings.

Types of cookies we use include:

Essential Cookies: Necessary for website functionality, such as secure access and live chat features.
Analytic Cookies: Collect anonymous data on how visitors use our website, helping us improve its design and functionality.
Functionality Cookies: Remember your preferences, enhancing your experience by reducing the need to re-enter information.
Traffic & Demographic Cookies: Collect non-personally identifiable information about your visit, such as device type and IP address, to help us understand website usage.

Marketing

We may use your contact information for marketing purposes. You can opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Security

We employ technical and organizational measures to protect your data from unauthorized access, use, or disclosure. These measures are regularly reviewed to ensure ongoing data security.

Disclosure of Information

We may share your data with third-party service providers who assist in our business operations (e.g., website hosting, payment processing). We share only the data necessary for them to perform their services, and we have strict contracts in place to ensure they protect your data. Anonymized data collected through third-party services (like Google Analytics) may be used to improve our website and marketing efforts. This data cannot be used to personally identify you. If necessary, we may transfer your data outside the European Economic Area (EEA) in accordance with applicable data protection laws.

Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes.

Your Rights

You have rights regarding your personal data, including:

Accessing your data
Rectifying inaccurate data
Withdrawing your consent
Erasing your data (in certain circumstances)

To exercise these rights, please contact us at:

Grays Airport Service Data Controller

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.

Data Breach Notification Procedures

In the event of a data breach, we will take appropriate steps to mitigate the impact and promptly notify affected users. The notification will include details about the breach, the types of data affected, and steps you can take to protect yourself.

Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal data from children under 13. If you believe your child has provided us with personal data, please contact us so we can delete it from our systems.